Order Status
Q: Has my order shipped?
When you order ships you will receive a email with your invoice which will include the FedEx/UPS/DHL tracking number on the shipment.
Q: How do I change quantities or cancel an item in my order?
Please discuss any changes with your account manager before shipment of your order.
Q: How do I track my order?
Please take your tracking number from your invoice & paste it into the FedEx/UPS/DHL website.
Q: My order never arrived?
Please contact your account manager if you have any concerns about your order arrival date.
Q: An item is missing from my shipment?
Please contact your account manager if you have any concerns about your order contents.
My Account
Q: How do I create an account?
Please contact us to set up a wholesale trade account and be assigned with an account manager.
Q: How do I edit my account information?
Your account manager will be happy to assist you with any changes necessary.
Q: How much is my shipping?
Your shipping quote will be based on the weight of the order and the destination address it is being delivered to. Your account manager will be happy to get you the most relevant shipping quotes for your order.
Q: How do I return my product?
If your product has a warranty related issue please fill out our RMA form here ** ______ INSERT LINK HERE ____ **
Q: I received the wrong product?
We are very sorry to hear that, please contact your account manager who will be happy to assist you with any order errors.
Q: What is your return policy?
We provide a 60 day warranty for all products that we provide.
Q: When will my order ship?
Orders typically ship within 24 hours of order placement, please discuss with your account manager if you have any special shipping requirements or deadlines to meet.
Guarantees
Q: Low Price Guarantee
If you find the same product in the same quantity & condition elsewhere at a lower price please provide proof of the lower price to your account manager for price adjustment approval.
Q: Privacy Policy
See privacy terms 2021
Q: Security
See security terms 2021
Pricing and Billing
Q: Do I have to pay sales tax?
As a wholesale buyer you will not need to pay sales tax, but you will need to provide your state's sales tax resale certificate to be eligible.
Q: I have a question on my charges?
If you need any clarification about charges your personal account manager will be happy to help you.
Q:I need a copy of my receipt/invoice?
Your invoice will be sent to your email upon shipment, if you need another copy please email your account manager.
Q:When will my credit appear on my account?
As soon as it is applied, your account manager will be happy to assist you with applying your credit towards any future purchase.
Buyer's Guide
Q:New, Factory Refurbished, Carrier Returns, Used, A-Stock, B-Stock, C-Stock,
Additional Support
Q:Today's Wholesale Closeout Email Whitelist Instructions?
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Q:How do I contact you?
Please navigate to the "Contact Us" page and fill out the form.
International Shipping
Q:Do you ship to my country?
We ship to any destination that FedEx will deliver to, around the globe.
Q:What are my payment choices?
As a wholesale-only company we accept payment by Bank Wire Transfer & COD Payment with verifiable trade references.
